Clipper Executive Board

Minutes of the April 27, 2026 Meeting

Board Approval of the April 27, 2026 Meeting Minutes.

Clipper® Operational Data and Customer Service Center Performance Update

Update on Clipper System operational data and customer service center performance.

Change Order Amendment - Next Generation Clipper® System Integrator Contract Change Order 13: Cubic Transportation Systems ($264,000)

Request for approval of a Change Order Amendment to the Next Generation Clipper System Integrator Contract with Cubic to provide funding for continuing technical and customer assistance support to transit benefit providers in the Next Generation Clipper System during Fiscal Year (FY) 2026-27, subject to approval of the FY 2026-27 MTC Budget.

Contract Amendment - Clipper® In Person Customer Service - Nematode Holdings, LLC ($325,000)

Request for approval of a contract amendment in an amount not to exceed $325,000 with Nematode to continue providing Clipper in-person customer services at the Bay Crossings store located in the San Francisco Ferry Building, subject to approval of the fiscal year (FY) 2026-27 MTC Budget.

Clipper Technical Consultant Contract Actions: i. Contract Amendment - Implementation, Transition, and Program Management Support: Arcadis, a California partnership (Arcadis) ($1,200,000); ii. Contract Amendment - Implementation, Transition, and Program Management Support: Invoke Technologies, Inc. (Invoke) ($300,000); iv. Contract Amendment - Implementation, Transition, and Financial Management Support: ARC Alternatives (ARC Alternatives) ($200,000); iv. Contract Amendment - Implementation, Transition, and Technical Support: Jacobs Engineering Group (Jacobs) ($500,000)

Request for approval to enter into separate contract amendments with i. Arcadis, for $1,200,000, to provide technical advice to MTC and the transit operators to support the implementation of the Next Generation Clipper (C2) System; ii. Invoke, for $300,000, for program management support services; iii. ARC Alternatives, for $200,000, for financial services program management support services; and iv. Jacobs, for $500,000, for technical and operational assistance, subject to approval of the fiscal year (FY) 2026-27 MTC Budget.

Clipper® Customer Education and Outreach Contract Actions: i. Contract Amendment - Customer Education Support: Moore Iacofano Goltsman, Inc. (MIG) ($3,200,000); ii. Contract Amendment - Clipper START Outreach: Caribou Public Relations, Inc. (Caribou) ($450,000)

Request for approval of the listed consultant contract actions to i. add $3,200,000 to the MIG contract to provide customer education support to the Next Generation Clipper program and Clipper START program and ii. add $450,000 to the Caribou contract to provide Clipper START CBO outreach assistance, subject to approval of the fiscal year (FY) 2026-27 MTC Budget.

Update on Next-Generation Clipper System implementation, including issues and outages; transition of current Clipper cardholders to the Next-Generation Account-based System; and upcoming work.

The Clipper Two-Year Budget for Fiscal Years (FYs) 2026-27 and 2027-28 for the Clipper Executive Board’s review and approval.

Extension of the Clipper Contract with Cubic for ongoing support and operations of the Clipper legacy system, subject to approval of the FY 2026-27 MTC Budget.

Request for approval of a Change Order with WSP USA Services, Inc. that revises the payment form and reduces the period of performance to align with resources for the operations of the Next Generation Clipper Customer Service Center, subject to approval of the FY 2026-27 MTC Budget.